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Troubleshooting smart card issues on Mac systems. Version Published on. What troubleshooting steps can be performed if smart card logins are not working on a Mac? The very first thing to do is to ensure that the Mac is able to recognise the smart card: Open Keychain Access and insert the smart card into the reader The card should appear in the window as another Keychain with its certificates loaded.

If the smart card does NOT appear in the Keychain, then make sure the firmware of the smart card reader itself has been updated to the latest version.

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See the following link for more information: No PIN prompt when using Smart Card Make sure there are no leftover objects from previous smart card insertions by clearing out the smart card token cache. Login as Local Admin, open the Terminal and run: Try disabling it by running: The following article may provide some assistance in tracking down expired CRLs: List of users Name and password Note that this is an OS X quirk which seems to have been rectified in version Ignore any certificate that says " This certificate cannot be used for pkinit ", as these are not applicable for system logins.

Make sure that the user for the applicable certificate can be found in AD via their user principal name and that they have been authorised for login in the Zone. If the message " Cannot locate NT principal name in AD " is seen for a certficate which can be used for pkinit , then make sure the user has been configured correctly in ADUC.

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For example, if the UPN on the smart card is " mysmartcard. If the above steps have been verified and smart card logins are still failing - then it may be a compatibility issue between the smart card and OS X itself. Apple has been improving smart card support with each version of the OS - it is recommended up to update to the latest version whenever possible. A screenshot of the smart card and its certificates in Keychain Access.

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While logged in as Local Admin, run the commands: Use this form to send us your feedback or report problems you experienced with this knowledge article. You can use Horizon Client for Mac to securely access remote Windows-based applications, in addition to remote desktops. You can use remote Windows-based applications only if you are connected to a VMware Horizon 6.

This feature requires Horizon Agent 7.

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OpenSSL 1. Multiple monitors supported with H. Horizon Client is supported with the latest maintenance release of VMware View 5. This issue has been resolved.

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If you enabled the Allow access to removable storage setting for the client drive redirection feature, and you also selected the Automatically connect at startup or Automatically connect when inserted setting for the USB redirection feature, USB redirection did not work as expected. For example, non-storage devices, such as USB card readers, were not redirected automatically with the USB redirection feature. For example, after you redirect the device to the remote desktop, the password prompt does not appear. The remote desktop shows that a new drive was added and so displays a new drive letter but no corresponding label to identify the device.

Configure Horizon Client to automatically connect the device when you insert it.

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You were disconnected from the Windows-based computer because of problems during the licensing protocol. This is a third-party issue. Changes to webcam and audio devices that are connected to, or disconnected from, the Mac client system during a remote desktop session are not detected by the Real-Time Audio-Video feature.

Disconnect and reconnect to your remote desktop session to detect webcam and audio device changes. For example, if you connect a USB headset to the Mac client system during a remote desktop session and you want to use that headset on the remote desktop, you must disconnect and reconnect to the remote desktop session to make the headset available. Remote Desktop Connection cannot verify the identity of the computer that you want to connect to. Use Horizon Client for Mac 3.

If you are using a pre The keyboard language is not synchronized with the language in desktop and application sessions. Reinsert the SD card into the Transcend card reader.

After the device is connected to the remote desktop, reinsert the SD card again to make the disk volume appear in the remote desktop. Redirect the external hard drive to the remote desktop again. The files appear on the drive. If an administrator edits an application pool in View Administrator and changes the path to point to a different application that already has an application pool associated with it, unexpected results can occur. For example, the original application might be launched from the Mac Dock instead of the new application.

Make sure that each application in a farm is associated with only one application pool. Users cannot launch an application from the Mac Dock if multiple application pools point to the same application in one farm, and if the application pool the users selected was created with associated parameters in View Administrator. If a user saves the application in the Mac Dock and tries to open the saved item, the application fails to launch with the associated parameters.

If multiple Horizon clients connect to the same RDS desktop or remote application simultaneously and map to a location-based printer with the same name, the printer appears in the first client session, but not in later client sessions. For the client sessions in which the printer does not appear, perform a manual refresh. For a remote desktop, press F5 or refresh the Devices and Printers window. For a remote application, close and reopen the application print dialog box. The location-based printer appears in the printer list. Sometimes the virtual printing feature and location-based printing feature are not able to display the correct list of printers in the Devices and Printers window of a remote, session-based desktop.

The printers shown within applications are correct, however.