Lync for mac keeps crashing

Today it will take you to this. Install it and configure with all your info. Last step is to allow Lync to trust the certificate. Audio troubleshooting in System Preferences If you are having audio problems, and you can't resolve them within the Lync for Mac client, you can specify the input and output devices in your system sound settings: Each output and input device can have its own level settings.

Step 2: Open Users /Library Folder.

The built-in microphone on a Mac will also have a different input volume from a USB headset microphone. Setting the input between half and full seems to be appropriate. Clearing preferences and starting over If other troubleshooting does not solve the problem, it may be necessary to clear all preferences for Lync for Mac and then set it up as if it were a new installation. It is usually unnecessary to reinstall the application. To clear out all preferences and other files associated with Lync: Note that Mac OS X To access it: This will delete saved conversations. Note You may have to unlock your keychain by using your password.

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Close Keychain Access. Restart Lync for Mac. Important Before you perform the next step, try reproduce the issue by using a new test user account. If the issue doesn't repeat in the new account, then follow these steps: Open Finder, locate the following folders, and then delete them: Federated users synchronized from on-premises Active Directory Domain Services can't sign in by using a password that's longer than 16 characters Organizations that have on-premises customer password policies may allow for passwords to exceed 16 characters.

By default, the password policy in Office restricts passwords to 16 characters or less. To work around this issue, the user should change his or her password to be 16 characters or less. Back to top. This scenario isn't supported in Skype for Business Online. However, if that isn't an option, follow these steps as a potential workaround: Open Finder, locate the following folder, and then delete it: Collect log files and system information for Lync for Mac issues To collect log files and system information for Lync for Mac issues, follow these steps: Verify the version of the operating system that's used.

Verify the error message that's returned. Turn on logging for troubleshooting in Lync for Mac. On the Lync menu, click Preferences , and then click General.

Under Logging , click to select the Turn on logging for troubleshooting check box. Exit Lync for Mac, and then restart Lync for Mac to create a log file. Reproduce the issue. Turn off logging for troubleshooting. Under Logging , clear the Turn on logging for troubleshooting check box. Collect the log files for Lync for Mac. On the menu bar in Finder, click Go , and then click Go to Folder. In the Go to the folder box, type the path of the logs folder. Then, click Go.

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The user name can also be found next to the House icon at the top of the Finder window. In the Logs folder, collect the log files.



Uninstall and reinstall Lync for Mac If the steps in this article don't resolve the issue, try to do a clean uninstallation of Lync for Mac , and then reinstall the application. For more information about how to do a clean uninstallation of Lync for Mac , click the following article number to go to the article in the Microsoft Knowledge Base: Third-party information disclaimer The third-party products that this article discusses are manufactured by companies that are independent of Microsoft.

Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.



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Still need help? Go to Microsoft Community. Last Updated: Dec 28, Did this solve your problem? Yes No. Tell us what we can do to improve the article Submit. Your feedback will help us improve the support experience.

Lync for mac constantly crashing

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