My facetime and imessage wont work on my mac

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Open Menu Close Menu Apple. When activating iMessage or FaceTime, you might see one of these messages: Waiting for activation Activation unsuccessful An error occurred during activation Could not sign in, please check your network connection. Before proceeding, test on another network, if possible.

Error Occurred During Activation for iMessage or FaceTime on Mac: 13 Ways

That could be a public Wi-Fi hotspot, if your computer is portable, or a cellular network if you have a mobile device that can share its Internet connection. If you find that iMessage works on the other network, the problem is in your network or at your ISP, not in your computer. Check the status of the service. If the service is down, wait tor it to come back up.

There may be a localized outage, even if the status indicator is green. Restart your router and your broadband device, if they're separate. You may have to skip this step if you don't control those devices. Click the version line twice to display the serial number. If the number is missing or invalid according to this web form , take the machine to an Apple Store or other authorized service center to have the problem corrected.

Take the steps suggested in this support article. If you don't understand some of the steps or can't carry them out, ask for guidance. If the preference pane is locked, click the lock icon in the lower left corner and enter your password to unlock it. Then click the Advanced button and select the Proxies tab. Click OK and then Apply. The result may be that you can't connect to the Internet at all. Revert the change if that happens, or if iMessage still doesn't work.

Check your Internet connection

Remember that you must Apply any changes you make in the preference pane before they take effect. Make sure you know the ID and password you use with iMessage.

Launch the Keychain Access application in any of the following ways:. Select it in the results it should be at the top. The application is in the folder that opens. Click Utilities , then Keychain Access in the icon grid. Use the search box in the toolbar of the Keychain Access window to find and delete all items with "iMessage" or "com.

Log out and log back in. Applications will behave as if you were running them for the first time. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin. Test while logged in as Guest.

Count to 30 seconds and then release the keys.

Your Mac will appear to restart while as you hold down the keys. But make sure to take note of the following:. Some of our readers have reported that their Messages and FaceTime immediately started working the moment they opened the Messages or FaceTime app from the Applications folder on hard drive of the Mac. Try it, Jump into your hard drive of your Mac, open up the Applications folder and then open up either Messages or FaceTime and check out if it launches and you are able to sign in without getting thrown at with errors. If it works, great! Next, do you see Login to your top left hand sidebar?

Select Login and then select Passwords from the lower left hand sidebar. Found it? I know removing encryption keys sounds like opening yourself up for trouble, but no. You see, once you remove these keys, your Mac and Apple Servers will automatically create new ones and rebuild them. Fresh keys! Finally, just close the window, restart your Mac, and then launch your Messages or FaceTime again. Try signing in again and it should work. An error occurred during activation. Jump back into your Applications, then Utilities and then select Keychain Access. Jump back into your Applications , then Utilities and then select Keychain Access.

Finally, just delete all those files under the Kind category, do make sure the files are of application password of kind. It should work. Your iCloud Keychain is meant to link up your usernames and passwords, credit card information and your WiFi network information across all your devices that are signed in using that same Apple ID. So the way to get over this situation is to turn off the iCloud key since it is messing things up.

Go ahead open up your System Preferences and then select iCloud. Now choose to Keep on this Mac a copy of all your Safari passwords and credit cards onto your Mac. This method works to refresh the encryption keys that is being held and used by your iMessage and FaceTime. Go ahead select Applications , then Utilities and then your Keychain Access. Next select Login from the top left hand corner and then select All Items from the lower left hand sidebar.

You should be presented with a select number of file s. Delete the files or file. This is so if anything goes wrong we have backup.

The file will be removed with just one command. Finally, just restart your Mac and then try signing into your iMessage and FaceTime to check if it works. Jump into your hard drive, then Library , and then Preferences.