Labtech system mac address change

We've changed about Mac signup all ways at their suggestion but problem continues. I think patch 19 but also could be a Windows update causing it. The agent has been doing this sporadically since The best remedy I've seen is uninstalling and reinstalling the agent. It's a stupid quirk but at least the fix isn't too involved. You can PM the logs from both the remote agent C: LTAgent v Exception Message: An item with the same key has already been added. I do have the older ESET plugin installed and enabled? Is that it!? We moved to ERAS and don't need it.

I believe that error you posted above is from the Database Agent logs, honestly I don't think that is related to what we are seeing. I did a quick search and didn't see anything about that exact error regarding Windows ETL files, if you can please put a ticket in so we can get that pushed up the line it may already be working its way up. Essentially you should see in the logs a 'failed login, server telling me to resignup' type of message.

Not sure on the exact patch that will resolve this, but we did identify the issue. If you think you are affected by this, please put in a ticket with Support so we can get you attached to the KI. See https: If it matches a previously known agent under certain circumstances it will be assigned the existing ID, otherwise it will be assigned to a new ID. Yes, this step is likely to create new agents But once they are all registered successfully with their own unique MAC address, they should continue operating with the same ID. Reinstalling the agent accomplishes essentially the same thing, but without the MAC address pool issues being sorted out you easily could get conflicting MAC registrations have issues because of it.

The following example walks you through the process of modifying the Executive Summary report by applying one filter to the report. This example can be utilized to apply any of the listed filters in the above table. The filters are applied by creating calculated fields with the exact name of the filter in the table and then changing the expression to the value necessary for the change. Parameters in the subreports will bring these values in at run time and filter the output at print accordingly. Includes two base reports that can be used to create your own computer and client based reports and represent a starting point to help you create a report from scratch.

Additionally, you can save reports that you create on your own under this category to quickly find them in the report list. This report provides you with a simple starting point for developing custom client reports. This template features a fully functional client report with a short summary of client contact and asset information to get you started.

Displays Client Information to the left name and contact information for the current client , with an Asset Analysis to the right a summary of asset counts for the current client. This report provides you with a simple starting point for developing custom computer reports. This template features a fully functional computer report with a short summary of computer information to get you started.

Displays basic computer information to identify the asset. Reports in this category show information regarding specific events within your environment. For example, showing all remote access events initiated by Automate users. The Remote Access Audit report displays a history of remote connections for each computer. The purpose of the report is to give you the option to provide your clients with details of remote connections into their environment and bill accordingly.

This report can be run for all computer, location, client or by all clients. Sarah, the ConnectWise Automate Administrator, needs to show what machines her technicians are accessing and reason for access to ensure regulations are being adhered to. Sarah can run the Remote Access Audit to view all remote connections, the reason for connection and the duration of the connection. The purpose of the report is to give you the option to provide your clients with details of Control remote connections into their environment and bill accordingly.

High-level summarization regarding the overall health of an agent or client or the health of one or more specific categories. The Patch Compliance report draws from data gathered from the Patch Manager, and displays up-to-date information about the current patch health of your managed systems, detailing each device and patch that is non-compliant.

This report can be run for all clients or by a specific client. The patch compliance calculations do not include third party patches. Sarah runs the Patch Compliance report to verify the patch health across her client base to provide compliance scores and list non-compliant devices. It is recommended to run this report weekly; however, you can adjust the frequency to be more or less frequent in order to meet your obligations to your clients. The Computer Health Standards report displays details about the latest standards and health checks, for each computer.

This allows you to view which client assets are non-compliant with your standards so that you can show your client opportunities for improvement. The report displays the latest health score by category, as well as the list of standards that are applied to each computer, with the percentage passed. This report can be run for all computers, location, client or by all clients. The Client Health Standards report lists a summary of your current health status, recent asset activity and a short asset analysis.

The Client Health Standards report includes a graph of devices that are currently within standards. The Report Legend will appear on the last page of the report and explains a high-level overview of the key areas of the report. Sarah, the ConnectWise Automate Administrator, wants to check the overall health of her clients' systems. Sarah runs the Client Health Standards Report to check on ticket and patch activity for the past seven days, as well as to check on the overall health, which is based on health and standards checks that were put in place.

The Backup Health report displays the backup health rating for each client, with results over the last 30 days. Detailed results are grouped by location, failed backups and systems without backups installed. Sarah, the ConnectWise Automate Administrator, needs visibility into systems where backups fail frequently or systems that do not have backup software installed. Sarah runs the Backup Health Report to verify the backup of her clients' systems. It is recommended that this report should be run monthly. However, the report frequency should be based on your obligation to your client, so adjust as needed.

The Antivirus Health report draws from data gathered from the Standards and Health plugin and displays the current health of managed antivirus scanners for each client. This report is designed to help you monitor the antivirus scanner health of your managed systems. Andy the Technician, reviews the Antivirus Health Report to monitor the antivirus scanner health of his clients' managed systems.

Andy can quickly determine what assets are at risk due to out-of-date definitions, antivirus not being installed, antivirus is disabled and any threats that have occurred. The Antivirus Health report gives a detailed look at the client's overall antivirus health leveraging the client history, with the average definition file age, the total managed assets and the total assets at risk. You can utilize these reports to track changes to any managed devices. The Asset Summary report shows a breakdown summary of all assets for each client per location, followed by a detailed list of computers and network devices for each location.

The report can be run for all clients or for a specific client. Sarah, the ConnectWise Automate Administrator, wants to provide a monthly report to her clients with an accurate count computers and network devices being monitored. Sarah runs the Asset Summary report on a monthly basis, so clients can reconcile their records. The Computer Audit report shows a detailed overview of a computer.

The report can be run for all computer, location, client or by all clients. The report includes detailed listings of assigned assets, assets with contacts and assets without contacts. The Network Device List report displays the list of network devices and a brief summary of each asset for the selected client. Includes reports that display key performance indicators of managed devices e. Performance indicators can be used to uncover issues on an agent or opportunities to upgrade aging and inadequate hardware.

The Performance Review report displays a single page summary of each computer and its corresponding performance history. Software reports provide information regarding software inventory on agents as well as results of application patching.

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The Patch Stats Summary Report presents a summary of client and location patching statistics so that you can quickly review and address non-compliant devices. The Patch Audit report displays a detailed breakdown of all approved patches and the corresponding installed or not installed state. The Patch History Audit Report presents a list of the patch history for each device at any client or location. The Third Party Patch Audit report displays a detailed breakdown of all third-party approved patches and the corresponding installed or not installed state.

The Backup History report displays a historical view of backup jobs performed on each computer, with detailed information for each job instance. A backup job is considered historical if it has a status other than Scheduled, Paused or Running. It is recommended that this report should be run weekly.

This report can be run by Client, Location, Computer or all clients. The Software Distribution report provides a list of the most common software installed at the selected level e. Includes reports that can be added into other reports. Useful for creating consistent report components that can be used on all reports. For example, the two default SubReports are the report and page headers for all other default reports. This subreport is used throughout the default Automate reports to generate a globally used report header page.

This SubReport is used throughout the default Automate reports to generate a globally used header page. This SubReport is used throughout the default Automate reports to generate a globally used footer page. Includes reports that detail information about ticketing and time within Automate.

The Ticket Summary report displays client ticket statistics for the past 30 days, followed by a list of service tickets for each computer. Sarah, the ConnectWise Automate Administrator, wants to provide a report to her clients for an accurate assessment of time worked. Sarah runs the Service Ticket Summary report to show the client, ticket statistics for the past 30 days. The Timesheet report gives a detailed look at the total amount of work time that has been added to tickets. The information provided includes client, ticket number, ticket time creation, ticket description, technician and if the time has been marked billed.

This report can be run for all clients or by client or ticket ID. Sarah runs the Timesheet Report for the client to show the number of billable hours and the corresponding tickets for the past 30 days. The Tickets report displays a detailed printout of up to 5, Automate tickets from the last 30 days and their associated ticket data items, excluding ticket comments. This report includes a signature block that is intended for technicians and clients to "sign-off", indicating its completion.

This report can be run for computers, tickets, ticket status, clients or by a specific client. Chris, the Service Manager, wants to have insight into the efficiency of his team of technicians so he can determine if additional training is necessary. Chris runs the Ticket report to see a list of all Automate tickets and the time spent working on the tickets. By default, the Tickets report will appear with signature block. If you would prefer to remove the signature block, or return the signature block to the report, it can be toggled using the settings available to the ShowSignature parameter.

If the Signature Block is configured to appear when the report is generated, you will need to submit the value to display the signature block manually, when prompted. Overview This page lists all of the default reports included with the Report Center solution and samples of each report. If you are running the report and you do not have full access to all clients clients, computers and locations the report will only show information for what you have permission to access. Refer to Report Center Overview for additional required permissions.

Each sample report appears as a smaller thumbnail. Simply click on the image to expand to view the full size sample report. Preview Reports Any of the reports can be manually generated, or scheduled to be generated at specific times. To manually preview a report: In the Reports section of the sidebar, click Report List. If a client filter has not been specified for the report, a notification will display indicating that it might take several minutes for the report to display, depending on the amount of data. It is recommended to select a client from the Quick Filters.

Replacements (Variables)

Click Yes to continue or No to cancel so a client filter can be added. Additional filters can be added to the report to fine-tune the data it returns using the Quick Filters or the Filter Builder. For more information on how to create your own filters using the Filter Builder , refer to Use the Filter Builder.

Clients This category is used for reports about services rendered to your clients. Business Case Sam, the CEO, wants to provide his clients with a recap of services performed, at a high level, to show the value his company is providing to the client. Frequency It is recommended the run this report monthly, but can be adjusted as desired. Sample Report Report Header Displays the report name, company logo and the date the report was generated.

Client Information Displays the client name, address, country, telephone number, fax number, the number of locations associated with the client, number of completed and open tickets, as well as the number of issued alerts and active monitor alerts. Asset Analysis Displays the total number of computer systems, mobile devices and network devices.

The computer systems are separated by two categories, servers and workstations, which are further categorized by operating system. Service Time Displays the time, in minutes, that was spent on tickets by week. Service Requests Displays the total number of service requests per day for the past 30 days, separated by ticket types e.

Report Footer Displays on the last page of the report and will explain the various parts of the report. Report Legend Displays on the last page of the report and will explain the various parts of the report. The Executive Summary report is only available on Automate v12 and above. Example Video. Report Footer Displays the date the report was run, the company name and the report page number at the bottom of each page of the report.

Report Legend Displays details around each section of the report for reference on the last page of the report. Latest Client Health Displays the overall health of the client. This is the combined average of all health checks in the Performance, Stability and Security categories. Additionally, the total counts for servers, workstations and network devices is displayed.

The rating is displayed with a visual indication and overall percentage score. Additionally, each individual health check within the Performance category displays a visual indication and overall percentage score. Stability Displays the rating for measurements of stability pertaining to CPU, memory, drive, operating system and a variety of other stability checks. Additionally, each individual health check within the Stability category displays a visual indication and overall percentage score.

Security Displays the rating for measurements of security pertaining to antivirus and patch checks. Additionally, each individual health check within the Security category displays a visual indication and overall percentage score. Asset Analysis Assess and displays the percentage of servers and workstations using a Windows operating system and is broken down by supported, extended and end of life categories.

Additionally, Mac and Linux system counts are recorded and assessed in the percentages. Server Drive Utilization: Top 5 At-Risk Displays the top five servers with the highest drive space utilization represented with a horizontal bar and percentage. The list includes location, computer name, volume name, size and percent of drive space utilized for each server. Workstation Drive Utilization: The list includes location, computer name, volume name, size and percent of drive space utilized for each workstation.

Patch Compliance: Top 5 At-Risk Displays the bottom five systems as it relates to patch compliance scores of each server or workstation based on the patch policy set in Automate.

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Each of the workstations list the associated location, computer, patch compliance and patch status. The Patch Compliance for each workstation displays as a colored percentage bar green, yellow or red based on patch policy settings. The Patch Status column will display the different compliance statuses based on the following risks: System is compliant and has no patch risks. Missing Patches: The computer is missing one or more patches due to no installation attempt. Pending Reboot: The computer may require a reboot in order to complete installation of patches.

Outdated Patch Inventory: The patch inventory has not been updated in the last 30 days.

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Failed Patches: The computer is missing one or more patches due to one or more failed installation attempts. Agent Offline: The computer has not been contacted within the last 15 days. Modifying the Executive Summary Report The Executive Summary report takes advantage of subreports to deliver a combination of information.

You can see the location for each subreport and then use the table to make edits to the report click the thumbnail image to expand the Report Designer example: To modify the Executive Summary report: Custom Reports Includes two base reports that can be used to create your own computer and client based reports and represent a starting point to help you create a report from scratch.

Client Base This report provides you with a simple starting point for developing custom client reports. Computer Base This report provides you with a simple starting point for developing custom computer reports. Events Reports in this category show information regarding specific events within your environment. Business Case Sarah, the ConnectWise Automate Administrator, needs to show what machines her technicians are accessing and reason for access to ensure regulations are being adhered to.

Report Frequency It is recommended to run this report monthly, but can be run, as needed. Remote Connection History Displays the history of remote connections made to the computer. Report Footer Displays the date the report was run, the company name, and the report page number.

Sample Report Report Header Displays the report name, company logo and the date range of the report. Identification Displays identifying details about the client including the client name, address, country, phone and fax numbers if applicable. Remote Access Summary Displays the total number of remote sessions, the duration of the sessions, the number of contacts that have initiated sessions and the total number of sessions by computer.

Each line details the location of the connection, the computer name, the connected time and the duration of the connection. The bottom of each column also displays totals for each one computers, connections and connection duration. Health High-level summarization regarding the overall health of an agent or client or the health of one or more specific categories. Patch Compliance Report The Patch Compliance report draws from data gathered from the Patch Manager, and displays up-to-date information about the current patch health of your managed systems, detailing each device and patch that is non-compliant.

The Patch Compliance report is only available when you enable the latest Patch Manager within v The Patch Compliance report performs calculations on a nightly basis. If the report data is missing or inaccurate, the report will display incorrect information.

Once the command completes, rerun the report. Report Frequency It is recommended to run this report weekly; however, you can adjust the frequency to be more or less frequent in order to meet your obligations to your clients. Client Patch Compliance Displays the patch compliance score as a colored icon based on the scoring method used by the Patch Manager in Automate.

Additionally, this section displays the number of total managed assets and the number of assets that are considered at risk. Patch Compliance by Severity Displays a chart of the recent history of patches that have been installed as compared to patches that have not been installed for the client on the basis of severity as categorized by Microsoft. Compliance percentages are calculated as the number of Approved and Installed patches over Approved patches. Patch Compliance by CVSS Displays a chart of the recent history of patches that have been installed as compared to patches that have not been installed for the client on the basis of severity as categorized by Microsoft.

Non-Compliant Devices Displays a list of devices that are at risk due to a non-compliant configuration. Each device displays the following information: Location or Computer Displays the name of the location and computer. Operating System Displays the operating system of the device. Values are displayed as integer counts e. Last Scanned Displays the month, day and year of the last scan. Patch Status Displays the current patch status Note: If multiple statues exist for a patch, the row will expand and stack each applicable status under it.

Computer Health Standards Report The Computer Health Standards report displays details about the latest standards and health checks, for each computer. Identification Displays information that identifies the current computer: Status is based on computer uptime e. Latest Computer Health Displays a simplified health score by category. Green indicates healthy, yellow indicates that it needs review, red indicates that it is unhealthy and gray indicates that it has not been evaluated.

Applied Standards Displays the list of standards that are applied to this computer and their latest score. Latest Health Check Displays the list of health checks that are applied to this computer and their latest score. Client Health Standards Report The Client Health Standards report lists a summary of your current health status, recent asset activity and a short asset analysis. Business Case Sarah, the ConnectWise Automate Administrator, wants to check the overall health of her clients' systems. Report Frequency It is recommended to run this report on a weekly basis. Latest Client Health This section is broken down into three areas: Performance Displays the rating for measurements of performance pertaining to CPU, memory, drive, drive fragmentation and NAS storage performance.

Asset Analysis The Asset Analysis section displays the number of servers, workstations, and network devices. Additionally, the section assesses the percentage of servers and workstations using a Windows operating system and other operating systems.

Device Standards Displays a chart of the percentage of devices within the standard and those failing to meet the standard. Severs by Operating System Displays a chart of the percentage of servers by the operating system. Recent Activity Displays the number of new tickets created, tickets closed, the number of files transferred, programs installed and patches installed, within the range of the last seven days. Backup Health Report The Backup Health report displays the backup health rating for each client, with results over the last 30 days.

Business Case Sarah, the ConnectWise Automate Administrator, needs visibility into systems where backups fail frequently or systems that do not have backup software installed. Report Frequency It is recommended that this report should be run monthly. Client Backup Health Displays the backup health for the client, the rate of success of the backup jobs, the total number of managed servers and workstations and the total number of at-risk assets.

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The backup health is calculated by comparing the number of successful backup jobs against the total number of backup jobs. Backup Health History Displays a graphical history of completed and failed backup instances over the last 30 days. Completed backup instances are shown as green and failed jobs as red.

If there is no backup data available, the chart is replaced with No Backup History Found. Backup Health By Location Displays a breakdown of installed servers and workstations with backups scheduled by location and the percentage of successful backups over several time periods less than 1 day, 1 day to 7 days, 7 days to 15 days and 15 days to 30 days. These scores are non-cumulative. At-Risk Assets This section is broken down into two sections: Failed Backups Displays the computer, backup schedule, the success of the last backup job that was run and the total number of successful and failed backup jobs compared to the total for several time periods less than 1 day, 1 day to 7 days, 7 days to 15 days and 15 days to 30 days.

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Report Footer Displays the date the report was run, the company name and the report page number. Antivirus Health Report The Antivirus Health report draws from data gathered from the Standards and Health plugin and displays the current health of managed antivirus scanners for each client. The Antivirus Health report is only available in the Report Center when the Standards and Health plugin is installed and enabled.

Business Case Andy the Technician, reviews the Antivirus Health Report to monitor the antivirus scanner health of his clients' managed systems. Report Frequency It is recommended to run the report monthly but should be adjusted, as needed. Sample Antivirus Health Report The Antivirus Health report gives a detailed look at the client's overall antivirus health leveraging the client history, with the average definition file age, the total managed assets and the total assets at risk.

Report Header Displays the report name, company logo and date the report was generated. Client Antivirus Health Displays the antivirus health score as a colored icon based on the scoring method used by the Standards and Health plugin in Automate. Additionally, this section displays the average antivirus definition age in days, the number of managed assets and the number of assets that are considered at risk.

Antivirus Health History Displays a chart of recent antivirus health scores for the client. The antivirus health score value is based on the score reported in the Client Antivirus Health section. Scanner Disabled Displays the location, computer name, operating system, and the antivirus solution of the computers that are at-risk, when antivirus is detected as disabled, as well as a total count of the number of assets at risk.

Scanner Missing Displays the location, computer name, operating system, and the added date of the computers that are at-risk, when antivirus is not detected, as well as a total count of the number of assets at risk. Scanner Out of Date Displays the location, computer name, antivirus solution, and the days since the antivirus definitions were last updated, as well as a total count of the number of assets at risk. Recent Threat Activity Displays information about recent threat activity, to include the date the event occurred, computer affected, name of the threat, severity rating, action taken, time elapsed, and a total count of the number of threats detected.

Client Displays the name of the pertinent client at the top of the page. Identification Displays the client, location, computer, computer nickname, domain name, IP address and operating system associated with the computer. Acquired Assets Displays a list of asset that have been added within the range and includes the asset name, assigned location, the date the asset was acquired, the type of asset and any relevant notes.

Retired Assets Displays a list of assets that have been retired within the range and includes the asset name, location, date of retirement, the type of asset and the reason for the retirement. Computer Displays the name of the pertinent computer at the top of the page.

Drive Summary Displays the number of internal drives, optical drives, other drives, network shares and drives that need to be reviewed. Additionally, the section displays the amount of space used on the drives both in terms of bytes and as a percentage. Drive Detail Displays the name of the drive, the volume name, assigned drive letter, model, drive type, file system designation, drive size, the amount of the drive that is used, the amount of the drive that is available, the fragmentation percentage and any drive risks which will display in red text if items need attention.

The section also contains a line graph that provides a visual indication of drive use percentage over time. Asset Summary Report The Asset Summary report shows a breakdown summary of all assets for each client per location, followed by a detailed list of computers and network devices for each location. Business Case Sarah, the ConnectWise Automate Administrator, wants to provide a monthly report to her clients with an accurate count computers and network devices being monitored.

Report Frequency It is recommended to run this report monthly. Adjust schedule, as needed. Client Information Displays the client name, address, country, phone number, fax number and the number of locations for the client. Asset Analysis Displays the total number of servers, workstations and network devices as well as the operating system for both servers and workstations e.

Assets by Location Displays the total number of computers servers and workstations and network devices by location in separate pie charts. Deployment History Displays the number of devices deployed over a period of time. Server Roles Displays the number of detected server roles by type, using a bar chart. Drive List Report The Drive List report shows each computer's detected drives, separated by drive type.

Drive Summary Displays the number of internal, optical and other drives e. Report Frequency This report should be run, as needed. Computer Name Displays the name of the computer that is being audited. Identification Displays the client and location the computer is associated with, as well as the computer name, nickname, domain, the last login ID and the asset tag.

Hardware Information Displays the computer hardware information, to include the manufacturer, product model, chassis type, processor, memory, video, monitors, devices, network cards, sensors and printers. Drive Information Displays the drive information, to include the total number of internal drives and percentage of total used , optical drives, other drives and percentage of total used , network shares and drives to review.

Latest Performance Displays the processor, memory and hard drive performance at the time of the report generation. Software Summary Displays the software summary for the computer, to include the operating system, build version,. NET Framework version and the total number of apps installed, unclassified apps, blacklisted apps, startup items, services and processes. Serial Number Displays the ComputerSerial number.

Additionally, the section lists the number of locations and contacts associated with the client. Asset Analysis Displays the number of servers, workstations and network devices associated with the client. Assigned Assets Displays a list of assets, sorted by their contact. Assets without Contacts Displays a list of assets that are not assigned a contact. Each contact displays their first and last name, City and state, email address, primary phone, and mobile phone.

Monitor Summary Displays the applied internal monitors, system monitors, remote monitors and data collection monitors. Computer Displays the name of the pertinent computer will display at the top of the page. Additionally, the number of failed monitors and outstanding alerts associated with the computer will be displayed in this section, if applicable. Networking Network Device List Report The Network Device List report displays the list of network devices and a brief summary of each asset for the selected client. Client Details Displays the following client information: Address Displays the address of the client.

Country Displays the country of the client. Phone Displays the phone number of the client. Fax Displays the fax number of the client. Locations Displays the number of locations within the client. Total Devices Displays the total number of devices for the client. Network Devices by Type Displays a pie chart representing each type of device and the percentage amount that they make up of the total inventory of devices. Network Device Displays the following device information: Description Displays a description or name of the device.

Online Displays the status of online or offline represented by either a green checkmark or red X. Performance Includes reports that display key performance indicators of managed devices e. Performance Review Report The Performance Review report displays a single page summary of each computer and its corresponding performance history. Report Frequency This report should only be run as needed. Identification Displays the names of the client and location, the name and nickname of the computer, the domain name and operating system of the computer.

Hardware Information Displays the manufacturer, product model, chassis type, processor, memory, the number of internal drives, asset tag and percentage of space available on the computer. Asset History Displays the date the asset was added, the date the operating system was installed, the date and time of the last startup, the date and time of the last contact and the current status of the computer e.

Drive Usage Displays a graphical representation of the current drive usage. The bar graph depicts each of the currently detected drives and their usage percentage as compared to the predefined warning and critical levels. Resource Usage - Last 30 Days Displays the CPU, memory and drive usage average percentages over the last 30 days as compared to predefined warning and critical thresholds. Software Software reports provide information regarding software inventory on agents as well as results of application patching. Patch Stats Summary Report The Patch Stats Summary Report presents a summary of client and location patching statistics so that you can quickly review and address non-compliant devices.

The Patch Stats Summary report performs calculations on a nightly basis. You can expand the client or location name by double-click on it. The following table provides further details regarding the information displayed on the Patch Stats Summary table. Reboot Pending Represents the number of devices that have a pending reboot. No Patch Inventory Represents the number of devices that have an empty patch inventory. Patch Audit Report The Patch Audit report displays a detailed breakdown of all approved patches and the corresponding installed or not installed state.