Microsoft office setup assistant mac not working

Thanks for any help. Refresh my memory It's been a while since I installed Office and may have missed it, but I don't remember seeing a "Setup Assistant". Also, unless you followed Microsoft's detailed instructions for removing Office , it's likely you overlooked something. Take a look here for detailed uninstall instructions.

Remove & Reinstall Office for OS X

The setup assistant is the thing that opens after the install is complete, allowing you to enter the product key. As far as deleting files, I've used AppCleaner as well as had our IT guy run through and we deleted all the hidden files. What are you installing from the DVD or a download copy? Any chance the firewall has been activated preventing network connection to MS? Using OS X. I tried the DVD first, and just recently tried from a downloaded copy. Both have the same issue.

I don't understand why that should be happening unless there's something about your particular installation that's preventing setup to complete. Why don't you take this to the MS Office Mac Word forum and ask the experts that hang out there if they can help? Here is the LINK. Well, I got it working I wiped my hard drive clean after doing a backup with Time Machine. The first thing I did after reinstalling snow leopard was install office.

It went on clean and I was able to enter the product key, and office worked great. Check the system requirements for Office to see what operating systems are supported. If Office is taking a long time to install you may be on a slow connection.

How do I install Office 365 ProPlus for Mac through ProPlus program?

This occurs because newer versions of Office aren't supported on these versions of Windows. Check that your computer meets the minimum system requirements to install Office. See System requirements for Office for a list of additional requirements. If you're not sure which operating system you have, see Which Windows operating system am I running?

If your computer can't install the full desktop version of Office because it doesn't meet the system requirements, you can try using Office Online in your computer's browser.

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If the Install button is grayed out, your Office subscription might have expired. See Renew Office for home. For other solutions, see Install button doesn't install Office. This error can occur if you haven't updated Office to the latest version or you have a standalone app which is already included in the newer Office suite of apps. See Error: Stop, you should wait to install Office If you connect to an Exchange mailbox which reached End of Life on April 11, , you might want to stay on Office until you upgrade from Exchange See the following:.

Exchange end of support roadmap. Office is no longer available for installation with an Office subscription. You might get an error that has a number and maybe some descriptive text. Although the messages are hard to understand, there are often solutions. Try these links if you get these errors. Not every error is listed here. If there's a Learn More link on the error message, select that. If there's no link, let us know what error you got and where you were in the install process when you received it.

Leave us a comment at the bottom of this page to let us know more about your issue. Another installation is in progress Stop the print spooler service while installing Office. We're also upgrading some older apps. Error code Error code , , or Error code and Error code or when installing a language pack. Error code , , , or Error code or Error code , , , , or Error code when installing Office with a Speedport router. Error codes , , or Error code 0xCC Error 0x8a when you try to activate Office for Mac Error code 0x Error code 0xFC If you have an Office subscription you already have the latest version of Office or the most up-to-date channel your Office administrator has set.

For more information see:. How do I upgrade Office? How do I get the newest features in Office ? It's possible to switch between Office Home, Personal, or University, or to switch from an Office home plan to a business plan.

For more information on how to do this, see:. Switch to a different Office for home subscription. Upgrade Office for home to a business subscription. Keeping Office up-to-date ensures that you have the latest security updates and fixes. For information about installing updates, see Install Office updates. Microsoft has more than one kind of Office service and each service has its own sign-in page.

Where you sign in from your web browser depends on which service you're using. See Sign in to Office or Office In most cases, if you have an Office product listed under Office for home you need a Microsoft account to sign in to install Office or manage your Office subscription. If you don't remember what Microsoft account you associated Office with, see I can't remember the Microsoft account I use with Office. See How to share your Office Home subscription with up to four people.

If you want to cancel your subscription, see Cancel or turn off recurring billing for a Microsoft subscription. For trial subscriptions, see Cancel your free trial of Office Home. If you have an Office plan, to keep it active, you have to sign in at least once every 30 days. If your subscription hasn't expired, Office will reactivate the subscription the next time you log in. Activate Office. Unlicensed Product and activation errors in Office.

A subscription notice appears when I open an Office application. Error when installing Office for two different countries. See Help with your Office product key. You can activate Office on up to five computers. If you've used up your five installs and want to install Office on another computer, you have to deactivate an installation. Deactivation doesn't remove Office from the computer, but you can't use Office on that computer until you activate it.

For download and installation issues on a Mac, see What to try if you can't install Office for Mac. When you install Office for Mac, the app icons aren't automatically added to the dock. To add to the dock, drag the app icon from the Launchpad or the Applications folder.

See Add the Office for Mac app icon to the dock. Uninstall Office for Mac. To troubleshoot Mac activation issues, see the "Activation" tab on What to try if you can't install or activate Office for Mac. Microsoft AutoUpdate makes sure your copy of Office will always be up-to-date with the latest security fixes and improvements. To install or check for updates on your Mac, see Check for Office for Mac updates automatically. To check what the latest update is, see Update history for Office for Mac. The Office apps for Android, iOS iPhone or iPad , or Windows mobile devices are available to download from the app store for your device.

For details on how to download Office apps and set them up, select your device from below:. Set up Office apps and email on Android. Set up Office apps and email on iOS devices. For help with troubleshooting email setup on your phone or tablet, see Troubleshoot email setup on mobile. In most cases you can do basic editing on most of these devices, however if you have a qualifying Office subscription, you get access to the apps' extra features. If you discover you can't make edits to certain documents, see What you can do in the Office apps on an Android, iOS, or Windows mobile device with an Office subscription.

If you can't find the Office applications after installing Office, or you're not sure your install worked, see Can't find Office applications in Windows 10, Windows 8, or Windows 7?

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Older versions of add-ins might cause this type of problem. To resolve, first make sure you installed the latest Office update. If the application still isn't working, try the options in, Why do I get a "stopped working" message when I start my Office application? See What version of Office am I using? For steps to install or reinstall Office , see Install Office For Office , see Install Office If you're still having trouble installing Office, see Contact Office Support.

We value your feedback. Please let us know if you found any of these solutions helpful by leaving us a comment below. If it didn't, tell us more about your issue, including any error messages your received and where you were in the install process when you received it. We'll use that information to help investigate your issue further.

To help with issues you might encounter when installing Office, download the Support and Recovery Assistant for Office tool.

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Upgrade Office How do I install Office updates? I can't sign in I forgot my password. Troubleshoot activation failures Deactivate an install. Where do I install Office for Mac? Set up email on an Android Set up email on an iPhone or iPad Set up email on a Windows Phone or tablet Troubleshoot email setup on a mobile device Can't edit documents using Office apps on mobile.

Can't find Office applications Switched Office plans and now can't use Office Office "stopped working" message appears Don't know what product or license I have. If you're looking for the steps to download and install the latest version of Office, see Install Office on your PC or Mac. After February 28, you won't be able to install Office as part of your subscription. See Office will no longer be available for installation with an Office subscription for more details including what the Office admin in your organization can do if you must reinstall Office After February 28, you won't be able to install Project or Visio as part of your subscription.

See Office will no longer be available for installation with an Office subscription for more details including what the Office admin in your organization can do if you must reinstall the versions of Project or Visio. When you install Office , all the applications that came with your particular Office product is installed at the same time. If you previously installed the bit version of Office on your PC, but decide you now want the bit version, you'll have to uninstall bit and then reinstall the bit version of Office.

To uninstall the bit version use this easy fix to uninstall Office. If you can't find Access on your computer even though its included with your Office subscription, try the following in the order listed. Access can only be installed on computers running Windows 7 or later. You can't install Access on a Mac. When the update is complete, click Start and look for Access in your list of apps. If you need to install the bit version, select the PC step-by-step tab and expand the section, "Install or reinstall an Office for business product.

If you have problems installing Office, you may need to uninstall it first and then reinstall it. See the section above, For problems while installing Office. If you're not already signed in, go to http: If you're unable to sign in with your work or school account, you may be signing in to the wrong Office service, see Where to sign in to Office If you don't see The latest desktop version of Office in the list or Project or Visio if your organization has a plan that includes those applications your admin probably hasn't assigned an Office license to you.

If you're an admin, see Assign licenses to users in Office for business. For more information, see What Office business product or license do I have? Not all Office subscription plans come with the fully installed Office applications. See the bottom of the Office for business column for a list of plans that don't include the Office desktop client. If your organization has one of these Office plans, the Office admin can switch to a different Office plan or subscription or buy another Office for business subscription for users in an organization who require the full version of Office.

If you're an admin and you aren't sure what plan you have, follow the steps in What Office for business subscription do I have? For a comparison of plans, see compare small business plans or compare enterprise plans. If you're a student or teacher and don't see an option to install Office, you may be eligible for Office Education, which includes Word, Excel, PowerPoint, and OneNote.

Be sure to check the System requirements for Office. For example, you can't install Office on computers running Windows Vista or Windows XP, or on devices that aren't running a supported Windows or Mac operating system. However, you may still be able to use Office Online in your computer's browser. If Office is taking a long time to install you may be on a slow connection or you another install or update may be happening in the background. Select your subscription from the list in Renew Office for business to see the steps for how to renew it.

If you're on an Office subscription, you will see an upgrade notification in the menu bar of your Office applications or you can update your version manually by signing in to Office See Upgrade to Office using Office for business. Office up-to-date ensures that you have the latest security updates and fixes. If your admin has given you permission to install updates, see Install Office updates.

Where you sign in depends on which service you're using. Sign in with your work or school account at https: This is the account that you created or someone in your organization created on your behalf. If you use Office operated by 21Vianet in China , sign in with your work or school username and password at:. If you use Office Germany , sign in with your work or school username and password at:. For more information about accounts, see Where to sign in to Office or What is my user ID and why do I need it for Office for business?

If you've forgotten the password for the work or school account you use with Office , you can reset it at, https: As an Office for business user, you can download Support and Recovery Assistant for Office to help you fix activation issues. If activation failures began after you upgraded to Windows 10, see Office error code 0xFC12 when activating Office.

Go to https: If prompted, sign in with your work or school account. Under Install status , select Deactivate to deactivate the Office installations you no longer use. For more information, see Deactivate Office if you see a "limit reached" error. Office recognizes what operating system you're using so make sure you're on your Mac when you click Install to begin the install procedure. See Uninstall Office for Mac for instructions on uninstalling the Office apps.

To troubleshoot Mac activation issues, see the "Activation" section in What to try if you can't install or activate Office for Mac. If your admin has given you permission to install updates, the Microsoft AutoUpdate makes sure your copy of Office will always be up-to-date with the latest security fixes and improvements. When you install Office it's automatically linked to your Office plan. This means if you or the users in your organization see Account Notice or Unlicensed product errors in Office, they need to install the version of Office that comes with the new Office plan, and then uninstall the version that came with the previous plan.

Use this easy fix tool to uninstall Office and then follow the steps to reinstall Office. If you use Office operated by 21Vianet in China , sign in with your work or school username and password at https: If you use Office Germany , sign in with your work or school username and password at https: If you don't see The latest desktop version of Office in the list, your admin probably hasn't assigned an Office license to you. The content of this article is specific to Office installation issues.

Try these articles if you're looking for troubleshooting help for these Office services:. Outlook Help. Skype for Business Help. OneDrive for Business Help. If you're still having trouble installing Office, contact your Office admin. If your admin can't find a solution for you after using the information on the Office admin tab, he or she can contact support on your behalf. You can also try the Community forums. To help with issues you may encounter when installing Office, download the Support and Recovery Assistant for Office tool.

Admins should also see the Office for business tab for more general Office installation issues.