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Netflix will not run on mac

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Right-click or hold the Control key on your keyboard and click on Silverlight. Select Open on the prompt that says "Silverlight. Are you sure you want to open it? Opening "Silverlight. Locate the Silverlight Plug-in and select Always Activate from the drop-down menu on the right. Netflix Help Center Help.


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Back to Help Home I keep getting prompted to install Silverlight. Steps for Windows. Troubleshoot your browser. Quit your browser, restart it, and play your TV show or movie again. Our web player works best on: Mozilla Firefox on Windows Vista or later. Opera on Windows Vista Service Pack 2 or later. Ensure the Silverlight Add-on is Enabled. Internet Explorer: Press the Alt key on the keyboard. Select the Tools menu at the top of the browser window. Select Manage Add-ons. Select All Add-ons from the drop-down menu. Select Microsoft Silverlight.

Quit and relaunch Internet Explorer and try Netflix again. Google Chrome: Under Silverlight, select Enable. Quit and relaunch Chrome and try Netflix again. Mozilla Firefox: Select Add-ons. Select Plugins from the panel on the left. Quit and relaunch Firefox and try Netflix again.

Netflix’s hidden streaming menu will solve your buffering woes

Disable ActiveX filtering in Internet Explorer. Select Safety. Uncheck ActiveX filtering.

Netflix Video Not Working in Safari

Uninstall and reinstall the Silverlight plug-in. To uninstall the Silverlight plug-in: Windows 8 Quit all open browsers - including this window! Select Control Panel. Locate and select Microsoft Silverlight. Select Uninstall. Click on the Start Button. Windows XP Quit all open browsers - including this window! Select Add or Remove Programs. Click Remove. To install the latest version of the Silverlight plug-in: Navigate to Netflix. Silverlight is not supported on Safari If you have updated to Safari 12, visit our system requirements to find an alternative compatible browser.

If you are not using Safari 12, follow the steps below. Opera on Mac OS X Safari on Mac OS X Click the Macintosh HD icon. Select Library. Select Internet Plug-Ins. Select Open on the pop-up menu. Follow the prompts to complete installation. Return to the previous menu and try to play your TV show or movie again. Sign out of Netflix. Begin from the Netflix home screen.

Navigate left to open the menu, then select Settings. Select Sign out. Select Yes to confirm. Restart your home network. Connect your Blu-ray player directly to your modem. If this step gets you streaming again: If you're still not able to stream: Restore your ISP's default settings. Improve your Wi-Fi signal. If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions to improve your wireless connectivity: What should I do next? At any other time. Google Chromebook or Chromebox. Disable Chrome Extensions. To disable extensions in Chrome: In the Address Bar in Chrome, type chrome: Mac Computer.

When you try to visit Netflix. Return to the previous page. Return to the previous page and try to play your TV show or movie again. Are you using a bookmark to visit Netflix? Clear your browser cache. Open your internet browser and follow the steps below. Chrome version 61 or later: Click the Menu button. Select History. Select History again. Select Clear Browsing Data. Uncheck everything except Cached images and files. Firefox version 55 or later: Select Clear Recent History Select Clear Now. Opera From the menu sidebar, select the History icon.

Version 10 or later In the menu bar, select Safari. Select Preferences. Select the Privacy tab. Select the Manage Website Data Select Remove All.

Netflix Keeps Telling Me to Install Microsoft Silverlight : Computer Programming

Select Remove Now. Select Done. Version 9 or earlier In the menu bar, select Safari. Select Reset. Clear the Netflix cookie from your web browser. Select Sign In and enter your Netflix email and password. Restart your browser. Quit your browser. Relaunch your browser. Update Google Chrome. Select Help. Select About Google Chrome. Chrome will display the current version and automatically install available updates.

Select Relaunch to complete the update. Clear Safari browsing history. From the menu bar in Safari, select History.

Select Clear History.. From the drop-down menu, select All History. Select Clear History to confirm. Uninstall and reinstall the Silverlight plug-in. To uninstall the Silverlight plug-in: Click the Macintosh HD icon. Select Library. Select Internet Plug-Ins. To install the latest version of the Silverlight plug-in: Select Open on the pop-up menu. Follow the prompts to complete installation. Once installation is complete, try Netflix again. Do you have anti-virus software installed? Quit your anti-virus software and play your TV show or movie again.

Remove adware from your computer. Windows Computer. Return to the previous page and try to visit Netflix. Internet Explorer version 9 or later: Select Internet Options. Uncheck everything except Temporary Internet Files. Select Delete. Microsoft Edge version 40 or later Click the Menu button. Select Choose what to clear. Select Clear. Perform Windows updates. Press the Windows Key on the keyboard. Once the updates are installed, restart your computer and try Netflix again.

Run browser as Administrator. Click on the Start Menu in the bottom left hand corner of your screen.

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Select All Programs. Select Run as Administrator. If prompted, select Allow. Use this newly opened window to play your TV show or movie again. Attempting to play again from the original browser window will likely result in the same error. Clear Chrome browsing data. Scroll down and select Advanced. Under Privacy, select Clear Browsing Data. Select the Advanced tab. Check Media licenses. Select Clear Data. Windows 8 Quit all open browsers - including this window! Select Control Panel. Locate and select Microsoft Silverlight.

Select Uninstall. Click on the Start Button. Windows XP Quit all open browsers - including this window! Select Add or Remove Programs. Click Remove. Navigate to Netflix. PlayStation 3. Reinstall the Netflix app. Press the Triangle button on the controller. Select Yes. Select Apps. Select Netflix. Select Download. Once Netflix has finished downloading, select Start. Sign in to your Netflix account and attempt to stream again.

Xbox Check your cable connections. This error is typically caused by the cable connection between the Xbox and your display. Xbox One. Troubleshoot your hardware connection. To resolve the issue: Ensure that you are using an HDMI cable. Bypass any receivers or stereo equipment by connecting your device directly to your TV. Try reversing the ends of the HDMI cable. Try a new HDMI cable. All other game consoles. Amazon Fire tablet. Restart your tablet. Hold the Power button on the side of your tablet. Deleting the Netflix app will also delete any titles you have downloaded to the device.

You may need your Apple ID and password to reinstall the app once it has been removed.

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Restart your iPhone, iPad, or iPod touch. Drag the slider to turn your device completely off. Once your device powers on, try Netflix again. All other mobile phones and tablets. Restart your Apple TV. Go to Settings. Select General. Select Restart. Wait for the Apple TV to finish rebooting, then try Netflix again. Restart your Roku. Unplug your Roku from power for at least 10 seconds.

Plug your Roku back in. Turn your Roku on by pressing any button on the Roku remote. Wait 1 full minute. Deactivate and reactivate the Netflix app. Roku 1 Press the Home button on your Roku remote to navigate to the Roku home screen. Select Netflix Settings. Select Deactivate this player from my Netflix account. The device is now deactivated.

Sign in to your account and try Netflix again. Select Remove channel. Select Remove channel again to confirm. From the home screen, select Streaming Channels. Select Add Channel. Select Go to channel. All other set-top boxes or streaming media players. Samsung Smart TV.

Safari prompts me to install Silverlight instead of playing in HTML5.

Restart your smart TV. Unplug your TV from power for at least 1 minute. Plug your TV back in. Turn your TV on. Press the Smart Hub button on your remote. Highlight the Netflix app. Press the Tools button on your remote. Select Reinstall.


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Reset the Smart Hub.