Anti-reflective coating issues on retina-based mac notebooks

If you purchased a inch MacBook or MacBook Pro with Retina display and have experienced issues with the anti-reflective coating wearing off or delaminating, Apple may repair the notebook free of charge. Apple will replace Retina displays on eligible models purchased as far back as June until October 16, , or within three years of the original date of purchase, whichever is longer.

The program was extended to provide affected customers with a longer window of time to get their notebook serviced. The program has not been publicly announced, but Apple confirmed to MacRumors that repairs continue to be handled internally through AppleCare. Apple does not plan to announce the program publicly at this time, unlike its iPhone 6s battery replacement program and over a dozen others listed on its website. We recommend affected customers schedule a Genius Bar appointment at an Apple Store or contact Apple support by phone, online chat, or email.

Apple's support website will ask for your Mac's serial number, which can be found by clicking on the Apple logo in the top-left corner of the screen and clicking on About This Mac in the dropdown menu. Affected customers can also visit an Apple Authorized Service Provider to determine if their notebook is eligible for coverage. If you have already incurred out-of-warranty costs related to this issue, you may be eligible for a refund, which can be initiated by contacting Apple support directly.

MacRumors revealed the repair program's existence in October following over two years of online complaints from thousands of customers within our discussion forums, on the Apple Support Communities, and elsewhere. A website called Staingate contains a gallery of MacBook Pro models with seemingly damaged anti-reflective coating, revealing that the blemishes can extend across the entire screen in extreme cases.

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Meanwhile, a Facebook group related to the issue has nearly 9, members and continues to see regular activity. Related Roundup: MacBook Pro. Buyer's Guide: MacBook Pro Caution. Top Rated Comments View all. Go back to matte screens. Man, the glass reflection is pretty annoying. I have two ACD's on my bright room and they are gorgeous. I was working on a TB display on a bright rooms and I have to move the monitor all the time to avoid reflections.

The MBP is the same. While I get the look of the glass is nicer, the matte screen is wayyyyy more functional. Amazing Iceman. Apple's QA Department did a terrible job here. Even if it's a free replacement, it already caused trouble and aggravation to the enduser. Not a good experience. I dunno, "Anti-reflective Coating-Gate" doesn't quite roll off the tongue.

Very nice of them.

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How nice of them to fix a problem they created without additionally charging the customers who have been inconvenienced by it. Not being rude, but then why do you come here? Genuinely curious. I am always fascinated when people denounce something like a religion , and then can't seem to actually "leave" it. Or they become antagonistic. What the hell is going on with Apple these days? Reading stuff like this almost daily is depressing. I had this issue on my rMBP. While it was inconvenient, Apple replaced the whole lid. Not only that but while there, I was griping about overheating power supply where the Magsafe connects.

They ended up replacing the entire logic board and power supply, for free!

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This would never happen with a PC manufacturer. Ohh boy! I remember when people said we were cleaning our screen wrong: I remember those people!



Positive they will. Just got my mid Macbook Pro Retina back from Apple after the screen started degrading a couple of weeks ago. Only found out about this after Googling the problem.

Delamination of anti-gloss retina coating… - Apple Community

Called Apple customer service and they immediately said to take it in to the nearest store which was here in central London. Took it in and within a couple of minutes they knew what to do. Straight on the iPhone clicking through menu's like it was second nature. Implying to me that this was quite common. Took 4 days to come back to me and they replace the entire top half of the laptop so it effectively looks brand new.

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I want to reach out everyone that had this issue. Please choose below if you purchased your macbook pro retina:. For the A 's, call, chat or email Apple Care. They'll first ask you for the MacBooks serial number. Next they'll ask what is the issue. Reply "macbook pro retina delamitantion of anti-gloss coating" I am guessing that apple used a very cheap or insufficient coat of paint. Next they'll issue an appointment to the nearest apple store where they'll completely change the screen for a brand new one free of charge.

Apple Extends Free Repairs of Anti-Reflective Coating on Select MacBook and MacBook Pro Models

For the B 's I've looked at youtube videos where Russians and Ukrainians resolved the issue by applying polishers and solvents. Since the coating is on top of a glass screen you can apply a chemical solution and weaken the bonds that the molecules of the gloss has. I discarded the use of polishers because they obviously scratch the screen even if at a microscopic level. So I ended up using rubbing alcohol and cotton to remove all of the anti gloss coating see picture attached.

The first image is my macbook. The second one is my brothers I believe. The third one is my macbook after I removed the anti gloss coating. When the screen is off you can clearly see how much more reflection it has. But if you turn it on, it you won't notice it. The bottom line is that it's way better to remove all the flaking coating. My macbook pro retina is a Mid out of the repair window by a year and a half. Since I purchased it used back in June of I noticed the beginning of the delimitation on certain spots but never payed attention to it until my screen had the what appear to be "smudges" all over the screen.

As you can see in the first picture the track pad is imprinted and so are the keyboard keys. First I thought that the heat that the macbook produced at a certain point had to be the cause of it.

Then I googled a bit and came to the conclusion that it was probably because I had travelled a lot in the past 2 months and perhaps the screen had undergone some pressure from other items inside of my backpack even tough it was in a protective-well cushioned case. Finally I went back to google and ended up knowing that Apple had this mayor flaw. But obviously the traveling exerted an effect on the weak coating. Posted on May 13, Page content loaded.

May 13, Where did you get the info on the free replacement? There was one, but the program has expired. Here is the current list of repair or replace programs.