Syncrosoft license control error mac

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Posted December 10, Posted March 31, Posted August 30, Once your iLok is registered, you can contact individual software developers to request an iLok licence for the software you've purchased. The process varies from developer to developer: Within a short time typically just a few minutes, but occasionally a day or more the authorisation will be sent by the developer to iLok.

Although delays can occasionally happen, I've yet to wait more than a few minutes for any of my licences to arrive. Although you can't transfer software licences from a Syncrosoft dongle to an iLok, it is possible under some circumstances to move licences between dongles of the same variety.

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It's easy to end up in situations where you own more than one product that comes with its own dongle, and it may be convenient to move all the licences these contain into a single dongle. That way, fewer computer ports are required, and if you ever work away from home you'll only need to take that one dongle with you.

However, this has implications if a Syncrosoft dongle ever becomes faulty, as we shall see shortly. Transferring licences between several of your own dongles is normally free and easy to do although a few developers, such as Waves, do not support transfers between iLok dongles at all , but you will have to do it while on-line to get the appropriate authorisation and update the on-line database, and you should never remove any dongle from your computer while performing transfers, until you get confirmation that the operation has completed.

To transfer you simply select the licence in question, then the desired destination, and finally click on the Transfer License button. If you have one of the longer Syncrosoft dongles manufactured before see photograph at start of this article , transferring your licences to one of the newer shorter models can also improve responsiveness of some applications. With iLoks, you need to log into your iLok. You will then need to 'synchronise' your iLoks to make sure the data held on iLok.

If you want to sell your dongle-protected software to another user, you should ideally contact the relevant developer to check their policy. Some prohibit it outright, others ask for a nominal 'service fee' to amend the user details in their database, and some are happy to facilitate transfers free of charge. If the licences for the software in question are the only ones on a particular dongle, it's probably easier to include this dongle as part of the sale, since it will ensure that the software runs correctly.

However, the new owner may not be able to get technical support or future updates unless you also officially transfer ownership assuming this is permitted. For instance, you could sell your copy of Cubase and its Syncrosoft dongle, and the buyer could run it immediately and even download and install free updates, but he or she might run into problems trying to upgrade to a newer version later on. If the licences are among many on your dongle it could be easier to transfer them to a different dongle and include that in the sale, but this still doesn't confirm that you'd be able to officially transfer ownership.

However, this may not guarantee full support. For instance, although you can transfer the iLok licences for Digidesign plug-ins in this way between different owners, Digidesign won't transfer plug-in registration to another owner, so the new owner won't quality for updates or support.

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Overall, if you want continuing technical support and the ability to get future upgrades you should check thoroughly before buying any second-user protected software. Although electronic components do occasionally fail, dongle breakages are most likely to occur because of physical damage. The most common cause of damage is when the dongle is plugged into a rear-panel computer port and then gets squashed against a wall, and this can easily be prevented by buying a short extender cable so that the dongle hangs down out of harm's way.

If your computer's a tower system sitting on the floor and you plug your dongle into a front-panel port you risk accidentally treading on it or snapping it off when vacuuming, and for this scenario a USB Degree Adaptor may help for example www. Personally, I avoid all possibility of accidental damage by mounting my dongles inside the computer case.

Educational and commercial establishments sometimes suffer from casual theft of dongles because they look similar to USB memory sticks ironically, they can end up being thrown away when the thief realises their mistake, despite being far more valuable than memory sticks! For this reason, iLoks and Syncrosoft dongles have holes through which security cables can be threaded and attached, either to a laptop's Kensington Security slot, or a heavy object such as a desk. Even better is to mount all dongles inside a sturdy metal box bolted to a heavy object, then attach them to the computers via USB extension leads.

If your dongle fails or gets damaged, all software protected by the dongle will immediately refuse to run. The standard procedure for anyone with a broken or defective iLok is to follow the RMA Return Merchandise Authority process, as detailed in the Help section of the www. You'll probably get a free replacement iLok if yours proves to be faulty, as well as a replacement set of licences to download to it, but you'll have to send your faulty iLok to them in California at your own expense, and be unable to run the licenced products in the meantime.

ZDT customers get temporary licences lasting several weeks for their software that are deposited into their iLok account and can then be downloaded into a spare dongle if the worst happens.

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Then you can carry on using your software while you send back the faulty iLok to have it validated, whereupon you'll get new full licences to download to the temporary replacement. If your original dongle was stolen or lost see below , you can use this time to claim on your insurance, so you can replace the software or persuade the vendors to provide you with full replacement licences.

In these cases Pace have to examine your returned iLok and inform the developers in question, who in turn will issue a new authorisation so that you can authorise a new iLok. One Sound On Sound reader was recently unfortunate enough to have two iLoks fail during a six-week period, and although they were both covered by ZDT, many of the licences covered Waves plug-ins, so despite prompt action by Pace, he was still unable to use these for some five days at a time. If you have a faulty Syncrosoft dongle, you should contact the local distributor of the developer whose licences are stored on the device, and in most cases send back the faulty dongle to them so that they can confirm the licences stored within it before replacements are issued locally this is yet another reason to register your software beforehand.

For instance, Steinberg say that once their distributors receive your dongle, if it's found to be defective or broken they can usually ship another within 24 hours. Some Syncrosoft developers are more helpful than others in the interim, and may issue temporary licences to you.

However, the waters get very murky if you've transferred licences from several different developers into a single dongle, and you'll have to make special arrangements with each developer to return the broken dongle to you if it has other licences on it, so you can send it on to the next one in the list. Most musicians who have thought through the implications tend to maintain a different dongle for each software developer! Please note: As with most software, the retail value is reflected in the license to use this product. Read up on what measures you can take in case of a defective or lost USB-eLicenser.

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eLicenser Control Center - License Management

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