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Lacie external hard drive mac troubleshooting

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Help needed. September 30, 7: I've researched online and now Im turning to the experts here at Metafilter in hopes someone can advise. I use a Mac desktop , about a year old, running Yosemite I have an external LaCie drive as a backup where I keep important files I also have a second Seagate backup for the same files. Yesterday the LaCie suddenly stopped mounting on the desktop.

How to repair LaCie external hard drive without losing data

I can't access it at all. It does not appear in Disk Utility either. Ive checked the cables and connections. I've plugged it onto a laptop where it appears and functions normally so the problem lies within the computer somehow. I don't know what else to do to fix the situation. Another odd thing is that the second external backup drive, the Seagate, has been disappearing after some of the restarts, then reappearing after other restarts.


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But even when it's not visible on the desktop it is visible in Disk Utility. Unlike the LaCie which is just completely undetectable.

Mac or Macbook can't detect my external drive. Troubleshooting tips.

Thanks in advance for any help. Gungho , I did try a different port. And like I said, the same cable worked to mount it on another computer so the cable works. This similar to a problem I've had with a Lacie drive where the computer sees the drive controller but not the drives. Leave the computer on. Unplug the usb cable from the drive and the computer.


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  8. Unplug the Lacie drive from the power outlet. Plug the Lacie drive back into the power outlet. Wait a minute. Plug the usb cable back into the drive and then back into the computer. I-baLL , thanks I just tried that but no dice. What OS does your laptop run? OSX or Windows? Since you haven't responded yet, I'll give you my train of thought: Is your drive mounting in the operating system?

    If the drive is listed in the left-hand column, check your Finder preferences to see why it is not displayed on the desktop review the question above. Does your computer's configuration meet the minimum system requirements for use with this drive? Refer to the product packaging for the list of supported operating systems. Did you follow the correct installation steps for your operating system? Review the installation steps in Getting Connected. Is the drive listed in Device Manager?

    How to Repair LaCie External Hard Drive and Recover Data

    All drives appear in at least one place in Device Manager. Look in the Disk Drives section and, if necessary, click the plus sign to view the full list of devices. If you're uncertain that your drive is listed, unplug it and then reconnect it. The entry that changes is your LaCie drive.

    Frequently asked questions

    Is your drive listed next to an unusual icon? Windows Device Manager usually provides information about failures with peripherals.

    2 Parts for LaCie external hard drive repair with no data loss

    While the Device Manager can assist with troubleshooting most problems, it may not display the exact cause or provide a precise solution. An unusual icon next to the hard drive can reveal a problem. For example, instead of the normal icon based on the type of device, it is instead an exclamation point, question mark or an X.

    Right click this icon and then choose Properties. The General tab provides a potential reason why the device is not working as expected. Frequently asked questions For help setting up and using your LaCie hard drive, review the frequently asked questions below. All users Problem: My file transfers are too slow. Review troubleshooting tips for cable connections below: Check both ends of the USB cable and make sure that they are fully seated in their respective ports.

    LaCie Porsche Design Mobile Drive User Manual - Frequently asked questions

    Try disconnecting the cable, waiting 10 seconds, and then reconnecting it. Try a different USB cable. If the drive is still not recognized, restart your computer and try again. I'm receiving file transfer error messages. Check your files and folders to ensure that these characters are not in the names.